Legal
Juula Privacy Policy
Juula ("we", "us") respects your privacy. This policy explains what we collect when you use the Juula app, why we collect it, who we share it with, and how you can delete it.
1. What we collect
Your account. Your name, email address and password, or your Apple or Google sign-in. We also note whether your email is verified, because some free features need a verified email.
What you tell us. Your profile (age, gender, height, weight, activity level and goals), your answers during sign-up, and what you log: food, water, weight, recipes and custom foods. Also any food reports or requests you send us.
Apple Health and Health Connect (optional). With your permission, Juula reads your steps and sleep, and can save your meals and water to Apple Health or Health Connect. We store your steps and sleep with your account. Health data is never used for advertising, never sold, and never shared for marketing. You can change these permissions at any time in your device settings.
Photos, voice and descriptions (optional). When you scan a meal, or describe it by voice or text, it is sent to our AI service providers to recognize the food and estimate the amount. Voice recordings are not kept. Photos are not kept unless you turn on "Save AI food photos" in Privacy Settings, which helps us improve food recognition.
Approximate location. When you sign up, we estimate your country and city from your IP address and use it for your profile and for usage statistics. We don't use GPS, and we don't track where you go.
Device and usage information. Device information and identifiers, IP address, how you use the app, and crash reports. You can turn off usage analytics with "Share Anonymous Data" in Privacy Settings.
Visiting our website. When you visit juula.app, we see which pages are viewed, what is clicked, how long people stay and which site or app sent them, along with the browser, device and approximate location. We may also record how a page is used, with anything typed into forms hidden. This doesn't identify you, and we use it only to improve the website.
Notifications (optional). If you allow notifications, we store a device token to send you reminders, reports and group updates.
2. How we use it
To run Juula: to track your food, nutrients, water, weight and activity; to set your daily targets and show your reports; to recognize foods from photos, voice and text; to personalize suggestions based on your diary; to run groups and restaurant offers; to handle subscriptions and daily limits; to keep the app secure, fix problems and improve it; and to contact you about your account, such as verification and password-reset emails.
3. Ads
Free users see Juula's own promotions and sponsored content. They are the same for everyone and are not based on your personal data. We count views and taps to measure how they perform. Premium users don't see ads.
4. Groups and restaurants
Groups are optional. Other members can see your display name, role and shared progress, including leaderboard scores. If you make a public profile, others can find your handle, city and country. You can invite people by email or handle, and you can leave a group at any time. If you redeem a restaurant offer, the restaurant sees the redemption. If you list your restaurant, we keep the details you send us.
5. Who we share it with
We don't sell your personal data. We share it only with service providers that help us run Juula, and only what they need: hosting, AI food recognition, analytics and crash reporting, email, and subscriptions through the Apple App Store and Google Play. If you turn on "Allow Juula AI", your nutrition summary is also sent to an AI provider to write insights. These providers may use your data only to provide their service to us, and must protect it as carefully as we do. We may also share information when the law requires it.
6. Storage and security
Your data is stored on secure servers. We use encryption in transit, access controls and regular backups to protect it. No system is perfectly secure, but we work hard to protect your information.
7. Deleting your account
We keep your data while you have an account. You can delete your account in the app (Settings → Account Settings → Delete Account) or at https://juula.app/delete-data. After 7 days, we permanently delete your account and personal data. Usage statistics are kept only without your identity.
8. Your rights
You can see, correct or delete your personal data at any time, and download your reports as PDF files. You can change Apple Health, Health Connect, camera, microphone and notification permissions in your device settings, and your data choices in Privacy Settings. For anything else, email contact@juula.app.
9. Children
Juula is not intended for children under 13, and we don't knowingly collect their data. If you think a child has given us data, contact us and we will delete it.
10. Payments
Payments are handled by the Apple App Store and Google Play. We never see your card details. Deleting your account doesn't cancel a subscription; you can cancel it in your App Store or Google Play settings.
11. Changes
We may update this policy. Changes are posted on this page with a new date.